Frequently Asked Questions

What is Alchemai?

Alchemai is a United State-based streetwear brand known for its bold designs, high-quality materials, and luxury urban style. The brand is popular worldwide for hoodies, Sweatpants, tracksuits, and accessories.

Are your Alchemai products authentic?

Yes, all items sold on our website are 100% authentic. We work directly with official suppliers and guarantee genuine Alchemai merchandise.

Do you offer international shipping?

Yes, we ship worldwide. Shipping fees and delivery times may vary depending on your location.

How long does delivery take?

Standard delivery usually takes 7–12 business days depending on your region. Express shipping options are also available at checkout.

How can I Track my Order?

Once your order is shipped, you will receive a tracking number via email. You can track your parcel through our “Track Order” page.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options.

Can I return or exchange my order?

Yes, returns are accepted within 14 days of delivery, as long as the item is unused and in its original packaging. Please check our Returns Policy for more info.

How do I choose the right size?

Each product page includes a size guide. If you’re unsure, contact us with your height/weight, and we will recommend the best fit.

Are Alchemai items limited edition?

Some Alchemai releases are limited and may sell out quickly. Follow us on social media or enable notifications to stay updated.

How do I contact customer support?

You can contact us through our Contact Us page or email our support team. We reply within 24 hours.